About this statement

This website is owned and operated by the ACCS under the domain name The ACCS is a body corporate established under the Victorian Workers Compensation Legislation.

This Privacy Statement explains our policy for handling personal information which you may provide to us when you access and interact with our website. The Statement should be read in conjunction with our Privacy Policy, which sets out our general procedures and practices with respect to collection, use, disclosure, storage and handling of personal and health information.

Emailing the ACCS

When you send us an email, the contents of your email and your email address are generally retained by us for only as long as is necessary to respond to your inquiry. However, they may be retained for longer if you consent, or where we believe we are required or authorised by law to retain the information for a longer period.

We may use your email address for any purpose for which you provide it. We may also use it to respond to feedback given to us about the website and our services, to provide you with any information you request, to confirm receipt of emails you have sent us or if we need to contact you for any other reason.

Collection of Information

The information which we will collect about you depends on how and why you access our website.

If you visit the website to read, browse or download information, our computer system will record information about the visit such as the type of browser and operating system you are using, the previous site you visited, your server's IP address, the date and time of your visit, the pages accessed and any information downloaded.

We only use this information for statistical, reporting and website administration and maintenance purposes. It is not used in a way that identifies you.

Links to other Websites

Our website may contain links to websites which are owned or operated by third parties independent of the ACCS. Those websites should contain their own privacy statements, and their owners or operators are responsible for informing you about their security and privacy practices. We are not responsible for information on, or the privacy practices of, such websites.


Requests for access to, or correction of, documents held by us should be made under the Freedom of Information Act 1982 (FoI Act). The FoI Act also sets out the appropriate procedures for exercising a right of review of an agency’s decision about access and/or correction. There are certain exemptions to the obligations to provide access. For instance, if providing access to you would involve unreasonable disclosure of the personal affairs of another person, documents may be withheld.

If you would like access to information about your Request for Conciliation, contact the ACCS directly.

For access to other types of information, contact the Freedom of Information and Privacy Team at:

GPO Box 251
Melbourne Vic 3001

Queries about the operation of this website

If you have any queries about the operation of this website, or if you wish to have access to personal information which we hold about you, or believe that the information which we hold may be inaccurate, incomplete or out of date, please contact:

The Senior Conciliation Officer
Accident Compensation Conciliation Service
Level 1, 215 Spring Street, Melbourne 3000
GPO Box 251 Melbourne 3001

Changes to this Privacy Statement

You acknowledge and accept that your use of the ACCS website indicates your acceptance of the terms of use outlined in this Privacy Statement. This Privacy Statement replaces any other Privacy Statement previously published for our website.

We may at any time vary the Privacy Statement by publishing the varied Privacy Statement on our website. You accept that by your use of our website after any variation, we have provided you with sufficient notice of the variation and you are taken to have accepted the revised Privacy Statement.