Conciliation Service - COVID-19 Coronavirus Update

To ensure we are prioritising your health and safety, commencing Thursday 19 March 2020 all conciliation conferences will be undertaken via phone until further notice. For those of you with a conference already scheduled, we will be in touch very soon. If you have any queries about your conciliation during this time or you would like to request a face-to-face conference in the future, please call 1800 635 960 to speak to our team or email

Please note that our office will be closed to the public from 5pm on Monday 23 March, until further notice.

It is important that you come to your Conciliation Conference prepared to share your views and listen to other points of view on  the dispute.You should be prepared to speak about why you disagree with the decision about your claim. You may want to make notes to help you remember important points.

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WorkSafe Agents and Self Insurers are required to come to the Conciliation Conference. As the face of the decision maker you must be able to explain the decision that has been made and what information or material was considered in making that decision.

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The ACCS encourages all parties to a dispute to attend and participate in the conciliation process. You should contact your WorkSafe Agent to discuss your attendance at the conciliation conference and what information you may need to provide.

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Conciliation Service booklet resolving workers compensation disputes

Guide to resolving workers compensation dusputes

Get your copy here

Freecall: 1800 635 960