ACCS will commence arbitration services and change its name on 1 September 2022

Commencing 1 September 2022, ACCS will offer an arbitration service to workers who are injured on or after this date. Arbitration will provide access to a simple, timely and cost effective alternative to court proceedings, if a dispute cannot be resolved in conciliation. Click here for more information about arbitration.
Our name will also change on 1 September 2022 to the Workplace Injury Commission, to reflect the expansion of our dispute resolution services.

Conciliation Service Update

Our office also remains closed to the public at this time, and conciliation conferences are currently being undertaken via the choice of telephone or Zoom Video Conferencing. Face-to-face conciliation conferencing and now arbitration will recommence later in the year.
If you have any queries about your conciliation during this time, please call 1800 635 960 to speak to our team or email Or to find out more about how to complete and lodge a request for conciliation at this time, please click here.

It is important that you come to your Conciliation Conference prepared to share your views and listen to other points of view on  the dispute.You should be prepared to speak about why you disagree with the decision about your claim. You may want to make notes to help you remember important points.

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WorkSafe Agents and Self Insurers are required to come to the Conciliation Conference. As the face of the decision maker you must be able to explain the decision that has been made and what information or material was considered in making that decision.

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The ACCS encourages all parties to a dispute to attend and participate in the conciliation process. You should contact your WorkSafe Agent to discuss your attendance at the conciliation conference and what information you may need to provide.

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Freecall: 1800 635 960